Good learning - Adversity Management

A good lesson over these two days, Jelly shows me that he is really a market research guru.

Usually, we faced many hindrance, difficulties, obstacles in our projects. Sometimes we just have bad luck, other time the study is too difficult to acheive, sometimes just a simply mistake can spoil the whole thing, etc, etc. We name all these as 'WOKs' (yes, the wok for cooking in all Chinese family, wok also carries a symbolic meaning, it means shits that require someone should be responsible to or to deal with it).

The wok we face this time is, we work with an agency in on island in Pacific Ocean which quality cannot reach our expectation. It cannot complete our tasks and had late responses all the time.

The client started to complain and kept calling me and Jelly last night.

Then this morning, Jelly came up with some ideas, he implemented all damage controls within several hours - we got a new agency, checked their costing and capacity, communicated with the client, got the confirmation, cut the crap done by the original agency, discussed the final charge... We completed all these in one single day. If we are lucky enough, we can get what the client needs over this weekend.

Through the process, Jelly's aim is simply problem-solving, no blaming, no fighting, no name calling, Sometime you don't need to act like a bitch or pull your hair if someone has just ruined the work. We worked things out step by step like waltzing. I feel so good because we really work as a team!

He is a good role model to me!